Support
Need assistance with your Vedanta Software services? We're here to help. Whether you have a technical issue, a billing question, or need guidance using our software, our team is committed to providing prompt and professional support.
How Can We Help?
Our support team can assist you with:
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Technical issues with your website or CMS
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Login and account access problems
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Website performance or hosting-related issues
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Software bugs and error reporting
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Feature guidance and product usage
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Subscription renewals
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Billing and invoice queries
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Plan upgrades or downgrades
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General account assistance
Contact Support
Technical Support
For technical issues related to your website, CMS, hosting, or software functionality, please contact:
Email: support@vedantasoftware.com
Examples:
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Website not loading
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Login problems
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CMS errors
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Performance issues
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Feature assistance
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Bug reports
Billing Support
For payment, subscription, renewal, or invoice-related queries, please contact:
Email: billing@vedantasoftware.com
Examples:
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Subscription renewal
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Payment confirmation
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GST invoice request
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Plan upgrade
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Account billing
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Invoice copy
Sales Enquiries
For new subscriptions, product demonstrations, pricing, or pre-sales questions:
Email: sales@vedantasoftware.com
Support Hours
Our standard business hours are:
Monday – Saturday
11:00 AM – 7:00 PM (IST)
Sunday & Public Holidays
Closed
Support requests received outside business hours will be responded to on the next working day.
Expected Response Time
| Request Type | Typical Response Time |
|---|---|
| Critical Website Down | Within 1–2 Business Hours |
| Technical Support | Within 1 Business Day |
| Billing Queries | Within 1 Business Day |
| General Questions | Within 1 Business Day |
| Feature Requests | Reviewed within 3–5 Business Days |
Actual response times may vary depending on request complexity and support volume.
Before Contacting Support
To help us resolve your issue as quickly as possible, please include the following information in your email:
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Your name
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Registered email address
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Website domain name
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Description of the issue
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Steps to reproduce the problem (if applicable)
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Error message (if any)
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Screenshot or screen recording
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Browser and device details
Providing complete information helps reduce back-and-forth communication and speeds up resolution.
Emergency Support
If your website is completely inaccessible or experiencing a critical outage, please include the following in your email subject:
URGENT: Website Down
Our team will prioritize such requests during business hours.
Remote Assistance
In certain situations, our support engineers may request a remote support session to diagnose or resolve an issue more efficiently. If required, we may ask you to connect using a secure remote desktop application such as AnyDesk or RustDesk.
Remote support sessions are conducted only with your permission.
What Our Support Includes
Your active subscription includes support for:
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CMS-related issues
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Software bug fixes
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Website hosting issues managed by Vedanta Software
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Product guidance
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Account-related assistance
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General troubleshooting
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Minor configuration assistance
What Is Not Included
The following services are outside the scope of standard support unless specifically included in your subscription or covered under a separate agreement:
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Custom software development
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Custom feature implementation
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Third-party software or plugin support
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Graphic design services
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Content writing
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Data entry
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SEO consultation
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Digital marketing services
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Website management unrelated to our software
If additional services are required, our team will be happy to provide a separate quotation where applicable.
Feature Requests
We continuously improve our products based on customer feedback.
If you have ideas for new features or improvements, please send them to:
Email: support@vedantasoftware.com
Every request is carefully reviewed. While we cannot guarantee implementation of every suggestion, customer feedback plays an important role in our product roadmap.
Knowledge Base
Many common questions can be answered through our documentation and tutorials.
You may find helpful information regarding:
Support Policy
Support is provided only for customers with an active subscription.
Requests related to expired subscriptions may require renewal before assistance can be provided.
Our goal is to resolve issues as efficiently as possible while maintaining the quality and reliability of our services.
If you're unsure which department to contact, simply send your query to:
Our team will route your request to the appropriate department if necessary.
Thank you for choosing Vedanta Software. We appreciate your trust and remain committed to providing reliable products and exceptional customer support.