Privacy Policy

Effective Date: August 4, 2026
Last Updated: August 4, 2026

Welcome to Vedanta Software ("Vedanta Software", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit vedantasoftware.com, use our websites, software products, cloud services, mobile applications, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information when you contact us, register an account, purchase our products, request support, or subscribe to our services:

Full Name
Company Name
Email Address
Mobile Number
WhatsApp Number
Billing Address
GSTIN / Tax Information
Profile Photo
Login Credentials
Payment Information (where applicable)

Note: We do not store complete debit card, credit card, or net banking details on our servers. Payments are processed through secure third-party payment gateways.

Business Information

Depending on the service you use, we may collect information related to your organization, including:

Website Domain
Newspaper Name
Publication Details
Organization Name
Subscription Plan
Server Configuration
API Configuration

Technical Information

We automatically collect technical information such as:

IP Address
Browser Type
Operating System
Device Information
Screen Resolution
Language Preference
Time Zone
Date & Time of Access
Referring Website
Pages Visited
Session Information
Error Logs

Software Usage Information

If you use any of our software products, including Epaper CMS Cloud or Newsportal CMS Cloud, we may collect anonymous usage information including:

Features used
Login activity
Software version
Performance statistics
Error reports
API usage
Storage utilization
Website traffic statistics
System diagnostics

This information helps us improve our products and provide better customer support.

2. How We Use Your Information

We use your information for purposes including:

Creating and managing your account
Processing subscriptions and invoices
Customer support
Software maintenance
Security monitoring
Fraud prevention
Product development
Bug fixing
Service improvement
Analytics
Website optimization
Communication regarding your account
Product announcements
Feature updates
Renewal reminders
Marketing communications
Legal compliance

3. Marketing Communications

We may send you:

Product Updates
Software Release Notes
Security Notifications
Service Announcements
Promotional Offers
Newsletters
Webinar Invitations
Training Information

These communications may be sent through:

Email
SMS
Phone Calls
WhatsApp
Telegram
Other communication platforms used by Vedanta Software

You may unsubscribe from promotional communications at any time. However, important service-related notifications may still be sent.

4. Cookies

Our website uses cookies and similar technologies to:

Keep you logged in
Remember your preferences
Improve website performance
Measure visitor statistics
Enhance user experience
Improve security

You may disable cookies through your browser settings, although some website features may not function properly.

5. Analytics and Tracking Technologies

We use analytics and marketing tools to understand how visitors use our website and to improve our services.

These tools may include:

Google Analytics
Google Ads Conversion Tracking
Facebook Pixel
Zoho CRM
Zoho SalesIQ
Cloudflare Analytics
Microsoft Clarity
Other analytics platforms as required

These services may collect anonymized usage information in accordance with their respective privacy policies.

6. Customer Content

When using our software, customers may upload:

News Articles
Images
PDF Files
Advertisements
Videos
Documents
Logos
Other publishing content

This content remains the property of the respective customer.

Vedanta Software does not claim ownership of customer content. We process such content solely for providing our services.

7. Data Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only under the following circumstances:

Payment gateway providers
Hosting providers
Cloud infrastructure providers
Email delivery providers
SMS providers
Customer support providers
Government authorities when legally required
Courts or law enforcement agencies when required by applicable law

8. Data Security

Protecting customer information is one of our highest priorities.

We implement industry-standard security measures including:

SSL/TLS Encryption
Secure Servers
Password Encryption
Restricted Employee Access
Authentication Controls
Security Monitoring
Regular Software Updates
Backup Systems

While we take reasonable precautions, no online system can guarantee 100% security.

9. Data Retention

We retain customer information only for as long as necessary to:

Provide our services
Maintain customer accounts
Comply with legal obligations
Resolve disputes
Enforce agreements
Improve our products

Certain information may be retained where required by applicable laws.

10. Your Rights

You may request to:

Access your personal information
Update your information
Correct inaccurate information
Delete your information
Withdraw marketing consent
Request a copy of your personal data
Close your account

We will respond to valid requests within a reasonable period, subject to applicable laws.

11. Data Deletion Policy

If you wish to delete your account and associated personal information, please send an email from your registered email address to:

contact@vedantasoftware.com

We will verify your request and process the deletion within 7 working days, unless we are legally required to retain certain information.

Please note that deleting your account may result in permanent loss of access to your services and data.

12. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

You should immediately notify us if you suspect unauthorized access to your account.

13. Backups

We maintain regular backups of our systems for disaster recovery and service continuity.

However, our backups are designed primarily for infrastructure recovery and business continuity, not as a customer-managed file recovery service. If a customer intentionally or accidentally deletes data from their account, such deletion may be replicated to our backup systems over time as part of our normal backup rotation and retention process. As a result, deleted data may not always be recoverable.

Customers are solely responsible for maintaining their own independent backups of any important content, files, articles, images, documents, databases, or other data stored or uploaded through our services. Vedanta Software shall not be liable for any loss of data resulting from customer actions, accidental deletion, or the unavailability of historical backups.

14. Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

15. International Users

Our servers may be located in Singapore or other jurisdictions used by our hosting providers.

By using our services, you consent to the processing and storage of your information in these locations.

16. Legal Compliance

Vedanta Software complies with applicable laws governing privacy and data protection, including:

Digital Personal Data Protection Act, 2023 (India), where applicable
General Data Protection Regulation (GDPR), where applicable
Other applicable legal requirements relating to privacy and data protection

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies separately.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated "Last Updated" date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

19. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Vedanta Software

Website: https://www.vedantasoftware.com

Email: contact@vedantasoftware.com

For privacy-related requests, including data access, correction, or deletion, please contact us using your registered email address.